Refund & Shipping Policy
Refund Policy
At Admission Agency, customer satisfaction is our top priority. Our refund policy applies to both our digital marketing services and physical product sales (such as printers and related solutions).
- Digital Services: Payments for services such as Web Design, Digital Marketing, Website Development, and E-Commerce Solutions are non-refundable once the project has started. However, if you cancel before work begins, you are eligible for a full refund.
- Physical Products: We accept returns within 14 days of delivery for unused, unopened items in their original packaging. Shipping costs are non-refundable, and return shipping is the customer’s responsibility.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange a replacement or issue a refund after inspection.
- Custom Orders: Custom-configured products or services tailored specifically to your requirements are not eligible for refunds.
Shipping Policy
- Processing Time: Orders are typically processed within 2–4 business days.
- Shipping Methods: We use trusted carriers to ensure safe and timely delivery.
- Estimated Delivery: Standard delivery within the United States and Canada usually takes 5–10 business days. International delivery times may vary.
- Shipping Charges: Shipping fees are calculated at checkout based on your location and order weight.
- Tracking: Once your order ships, you will receive an email with tracking information.
Contact Us
If you have questions about our Refund or Shipping Policy, please reach out to us:
Email: support@admissionagency.com
Phone: +1 (555) 123-4567